Refund policy

If for any reason you are unhappy with your purchase from us you can return it within 30 days of the original shipping date.  Your return will either be credited back to your card less the invoiced cost (or actual cost if greater) of shipping and any non-refundable credit card transaction fees (3.5%), or you may have credit toward an exchange. This is entirely your option. During the Holiday Season (11-15 thru 12-25) all gift purchases can be returned within 30 days or by January 15th which ever is longer. Multiple item returns, out of date returns, canceled orders and refused orders may be subject to a 20% restocking fee and return shipping fees at our discretion. Wholesale orders are final when paid for and can’t be returned without authorization.

Boots will incur a 10% restocking fee except for boots being returned for exchange.

RETURN PORTAL

RETURN REQUIREMENTS:

• The item must be returned in the original condition received. This means that all tags must be attached and that the item is in new condition. Items which show clear use will not be accepted for return.
• The item must be returned in the original packaging. Items that are not in the original packaging will incur a 20% restocking fee.
• Items that are packaged inside a branded box must remain in the box and be placed inside the original shipping box or an equivalent.
• Blankets that are packed inside a bag must be returned inside the bag and shipped inside our original shipping box or an equivalent.
• All items should be shipped with insurance. We will not be responsible for items lost while in transit to us.
• The item must be received by us within 30 days of the original shipping date. Absolutely no returns will be honored which are received after the 30 days have elapsed except Holiday returns mentioned above.
• All returns should be initiated in the return portal. Please follow the instructions in the portal. Please email us at IndiantradersAZ@gmail.com us with any questions.

L7 Enterprises
3317 S. HIGLEY RD
STE 114-617
GILBERT, AZ 85297
480-980-1385

DAMAGED - DEFECTIVE MERCHANDISE

If you receive merchandise that is damaged you must make a claim within 7 days of receipt. Your claim will be turned in to the shipper and their policies will dictate whether they will pick it up or we will issue a return services label. Any claim for damaged merchandise made after the 7 day period will not be honored. Initial communication for damaged merchandise must be made through the return portal.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Indiantradersaz@gmail.com.